Paying for your order
Splendid Essentials accepts Mastercard, Apple Pay, Discover, Visa, Google Pay, American Express and Diners Club. Digital wallet buttons appear when the wallet is supported by your device, browser and payment account. The payment options displayed at checkout are the options available for that transaction.
Orders are charged in pounds sterling (GBP). Product prices include applicable taxes. The checkout shows the complete order total before you confirm payment. Splendid Essentials does not add a separate card handling fee or an undisclosed charge after checkout.
Payment is requested when you place your order. Your payment provider may first place an authorisation hold before confirming the charge. An order acknowledgement confirms receipt of your order; acceptance of the order is explained in the Terms Of Service.
Payment security
Enter payment details only through the checkout or the payment provider's authorised payment screen. Splendid Essentials will never ask you to email a full card number, card security code or online banking password.
Your provider may request additional verification. If payment is declined, check your billing details and contact your card issuer or wallet provider before trying again. A pending authorisation is not necessarily a completed charge; its release is controlled by the provider.
Order payments are one-off purchases. Placing an order does not enrol you in a subscription or authorise recurring billing. If your bank applies a currency conversion or overseas transaction fee, that fee is set by your bank.
Payment queries and refunds
For a payment query, email support@splendidessentials.com with your order number and the date and amount of the transaction. Do not include sensitive card details. Refund eligibility, return costs and refund deadlines are set out in the Return And Refund Policy.
Contact Information
Email: support@splendidessentials.com
Telephone: +44 7862 607673
Address: 66 Paul Street, London, England, EC2A 4NA, United Kingdom.
Support hours: Monday to Friday, 9:00 AM to 6:00 PM GMT/BST (UK time), excluding England bank holidays.