Privacy policy

Who is responsible for your information

SPLENDID ESSENTIALS LTD operates Splendid Essentials at https://splendidessentials.com and is the controller of personal data collected for the store's own retail activities.

For a privacy question or a rights request, contact support@splendidessentials.com or write to SPLENDID ESSENTIALS LTD, 66 Paul Street, London, England, EC2A 4NA, United Kingdom. This policy explains processing under applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, as amended.

Information collected and its sources

SPLENDID ESSENTIALS LTD collects information you provide when placing an order, creating an account if that option is available, contacting support or subscribing to marketing. This may include your name, billing and delivery addresses, email address, telephone number if provided, order contents, transaction references, delivery instructions and correspondence.

SPLENDID ESSENTIALS LTD also receives order, payment, delivery and fraud-prevention information from the service providers involved in your purchase. Payment providers process the payment credentials needed to complete a transaction. Store records may contain payment status, a transaction reference and limited payment-method information; sensitive payment credentials should not be sent to the support email address.

When you browse, SPLENDID ESSENTIALS LTD and the store's technology providers may collect technical information such as IP address, browser and device information, cookie identifiers, pages viewed, approximate location derived from the connection, and interactions with the cart and checkout. The purposes and available choices depend on the technologies in use and the consent settings described below.

Why information is used

SPLENDID ESSENTIALS LTD uses contact, order and transaction details to take steps at your request before a purchase, perform the purchase contract, arrange delivery, handle returns and answer order-related questions.

SPLENDID ESSENTIALS LTD processes required transaction and accounting records to comply with legal obligations, including tax and recordkeeping duties.

SPLENDID ESSENTIALS LTD relies on legitimate interests to protect the store against fraud, maintain service security, investigate complaints and establish or defend legal claims. These interests are assessed against the impact on the people concerned. You may object to processing based on legitimate interests.

SPLENDID ESSENTIALS LTD relies on consent for optional marketing emails and for optional cookies or similar technologies where consent is required. Giving marketing consent is not a condition of buying a product. Consent can be withdrawn without affecting the lawfulness of processing before withdrawal.

If required order or address information is not provided, SPLENDID ESSENTIALS LTD may be unable to complete a purchase or deliver the goods.

Shopify's role

SPLENDID ESSENTIALS LTD uses Shopify to provide the ecommerce platform. Shopify receives and processes information needed for store hosting, browsing and checkout functionality, customer and order administration, security and the related services configured for the store. This can include contact and address details, cart and transaction information, device information, IP addresses and cookie data.

For core services performed on the store's instructions, Shopify generally acts as a data processor. Shopify uses affiliated entities and subprocessors to deliver those services.

If Shopify Network Intelligence or other Enhanced Services are enabled, Shopify may also process customer information as a separate controller for services that combine interactions with this store, other merchants and Shopify, including analytics, personalisation or advertising. Such processing is subject to applicable consent and other privacy requirements. This paragraph describes a feature-dependent role and does not mean that every Shopify optional service is active on this website.

If you choose a separate Shopify consumer service, Shopify may process information under its own relationship with you. 

SPLENDID ESSENTIALS LTD remains the contact for requests about processing carried out for the store's own purposes. Shopify may need to respond separately where Shopify is the controller.

Sharing needed to operate the store

SPLENDID ESSENTIALS LTD shares relevant information with Shopify and configured technology providers, payment and fraud-prevention providers, fulfilment and delivery providers, and professional advisers where needed for the purposes described in this policy. A provider receives the information relevant to its role rather than unrestricted access to all customer information.

SPLENDID ESSENTIALS LTD works with trusted delivery providers such as Royal Mail, Evri, DPD UK and Yodel, together with freight partners where required, to help deliver orders safely and reliably. Delivery providers may receive a recipient's name, delivery address, contact details where supplied, parcel information and necessary delivery instructions. The provider used for an order depends on the service and route.

SPLENDID ESSENTIALS LTD offers free standard shipping across the UK, except to the Scottish Highlands, offshore islands and Northern Ireland; these excluded areas are not currently served. The Shipping Policy explains delivery eligibility. Delivery information is used to check eligibility and fulfil accepted orders.

SPLENDID ESSENTIALS LTD may disclose information where required by law, to respond to a lawful authority request, or to establish or defend legal rights. If ownership of the business changes, relevant information may be shared with advisers and a successor under appropriate confidentiality and data-protection safeguards, with notice where required.

Cookies and marketing choices

SPLENDID ESSENTIALS LTD uses necessary technologies to support functions such as cart continuity, checkout, security and remembering privacy choices. Optional advertising or analytics technologies that require consent must not operate before that consent is given.

You can accept or reject optional technologies through the website's privacy controls and revisit those choices. Browser settings can also manage stored cookies, although blocking necessary technologies may affect checkout. The privacy controls should identify the optional tools actually enabled, their purposes and relevant lifetimes.

SPLENDID ESSENTIALS LTD sends promotional emails only where a lawful marketing permission applies. You can unsubscribe through a marketing email or contact the support address. Necessary order and service messages are separate from promotional marketing.

International processing

SPLENDID ESSENTIALS LTD uses providers, including Shopify, whose operations may involve processing outside the UK. 

Where UK law requires a transfer safeguard, SPLENDID ESSENTIALS LTD and the relevant provider use an applicable UK adequacy arrangement, approved contractual safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or another lawful mechanism. Additional measures are used where required. Contact the support address for information about the safeguards relevant to your data, subject to protection of confidential information.

Retention and security

SPLENDID ESSENTIALS LTD normally retains necessary order and accounting records for six years after the end of the financial year concerned. Records may be kept longer where a tax enquiry, unresolved dispute or another legal obligation requires it.

SPLENDID ESSENTIALS LTD normally retains routine support correspondence for up to two years after the enquiry is resolved, unless it needs to be retained with an order, complaint or legal claim. Marketing contact details are retained while valid permission and a continuing marketing relationship exist; a limited suppression record may be kept after an opt-out so that the opt-out can be respected.

Technical logs and optional tracking records are retained according to their security or analytics purpose, the relevant provider's configured retention and any disclosed cookie lifetime. Information is deleted or anonymised when the purpose and applicable retention requirement have ended.

SPLENDID ESSENTIALS LTD uses proportionate access controls and organisational safeguards designed to protect personal data. No internet transmission or storage method can be promised to be completely risk-free.

Your rights and questions about decisions

Depending on the processing and applicable law, you may request access, correction, deletion, restriction or portability of your personal data. You may object to processing based on legitimate interests and to direct marketing, and withdraw consent where consent is the legal basis.

Security tools may flag a transaction using information such as billing details, address consistency and device signals. If a fraud or security assessment affects your order, contact the support address to ask for an explanation, human review or consideration of information you provide. Applicable safeguards for significant automated decisions remain available.

SPLENDID ESSENTIALS LTD may request proportionate information to verify a requester's identity. A response will normally be provided within one month, subject to lawful extensions and exemptions. Deletion requests do not require deletion of records that must lawfully be retained.

Updates

SPLENDID ESSENTIALS LTD will update this policy when relevant practices or legal requirements change. Material changes will be brought to your attention where required.

Contact Information

Email: support@splendidessentials.com
Telephone: +44 7862 607673
Address: 66 Paul Street, London, England, EC2A 4NA, United Kingdom.
Support hours: Monday to Friday, 9:00 AM to 6:00 PM GMT/BST (UK time), excluding England bank holidays.