Terms of service
Shopping with Splendid Essentials
These terms apply to consumer orders placed at https://splendidessentials.com. Splendid Essentials is the trading name used by the legal operator identified in Contact Us. Please read the product page and the relevant store policies before ordering and keep a copy of your order confirmation.
You must be able to enter into a binding purchase contract and have permission to use the payment method submitted. Provide accurate contact, billing and delivery information so that the order can be processed.
Product information
The description, stated materials, dimensions, included items and assembly requirements on the product page form part of the information about your purchase. Accessories shown for styling are included only if the product description says so. Screen settings and lighting can affect displayed colour; this does not excuse supplying an item that is materially different from its description.
Where a product is sold as a set, its listing states the set contents and the price applies to that set. Splendid Essentials will not substitute a materially different product without your agreement.
Orders and acceptance
Placing an order submits an offer to buy the goods shown in the order. The initial acknowledgement confirms that the order has been received; the purchase contract is accepted when Splendid Essentials sends a dispatch confirmation for the goods concerned. For a split order, acceptance applies to the goods identified in each dispatch confirmation.
Before acceptance, Splendid Essentials may decline an order if stock is unavailable, payment cannot be verified, the address is outside the delivery area or an obvious pricing error needs correction. You will be told the reason. A corrected price will be offered for your decision rather than charged automatically. Any payment for goods that cannot be supplied will be refunded without undue delay and within 10 calendar days of notification.
After acceptance, an order will not be cancelled merely to impose a higher price. Any necessary change to the agreed goods or terms requires your agreement, unless the law provides otherwise.
How the policies fit together
The Payment Policy explains charging and accepted payment methods. The Shipping Policy gives delivery areas, costs and timeframes. The Return And Refund Policy explains cancellation rights, returns, exchanges and refunds. Personal data is handled as explained in the Privacy Policy.
Information about your particular order that was agreed before purchase takes priority over later website changes. Mandatory consumer rights apply regardless of these terms.
Responsibility and fair use
Splendid Essentials is responsible for foreseeable loss or damage caused by a breach of the purchase contract or a failure to use reasonable care and skill. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be limited.
Use the website lawfully. Do not attempt to interfere with checkout, access another person's information or introduce harmful code. A temporary website interruption does not remove rights relating to an order already accepted.
Changes and disputes
The version of these terms in effect when your order is accepted applies to that order. Later updates apply to later transactions and do not retrospectively reduce an existing customer's rights.
These terms are governed by the law of England and Wales. This does not deprive a consumer of mandatory protections under the law of the part of the UK where they live. A UK consumer may bring proceedings in the courts available to them under applicable law, including the courts of the part of the UK where they live.
Please raise a concern through Contact Us so that Splendid Essentials can investigate. This does not require you to give up a legal remedy or prevent you from seeking independent advice.
Contact Information
Email: support@splendidessentials.com
Telephone: +44 7862 607673
Address: 66 Paul Street, London, England, EC2A 4NA, United Kingdom.
Support hours: Monday to Friday, 9:00 AM to 6:00 PM GMT/BST (UK time), excluding England bank holidays.